Privacy Policy
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Samerah Group of Companies and its affiliates (collectively “Samerah Clinic, we, our, us”) collect, use, share or otherwise process your personal information through Samerah Clinic website www.samerahclinic.com, its mobile application, and m-site (hereinafter referred to as the “Platform”).
While you may be able to browse certain sections of the Platform without registering with us, however, please note we do not offer any product/service under this Platform outside India. By visiting this Platform, providing your information or availing out product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
-
Information Collection: We collect personal information, such as your name, address, phone number, and email address, when you fill out a form on our website, place an order, or contact us through our Contact Us page.
-
Information Use: We use your personal information to fulfill your orders, respond to your inquiries, and improve our services. We may also use your information to send you promotional emails or newsletters, but you can opt-out of these communications at any time.
-
Information Sharing: We do not sell, trade, or otherwise transfer your personal information to third parties unless we are required to do so by law or to fulfill your orders.
-
Information Protection: We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, encryption, and other industry-standard security measures to protect your information.
-
Cookies: We use cookies on our website to improve your experience and provide you with personalized content. Cookies are small data files that are placed on your device when you visit our website. You can disable cookies in your browser settings, but some features of our website may not work properly without cookies.
-
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
-
Children’s Privacy: Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.
-
Changes to this Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website.
If you have any questions or concerns regarding this Privacy Policy, please contact us using the information provided on our Contact Us page.
9-. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mrs. Richa Sharma
Designation: Senior Manager
Samerah Group of Companies
Najibabad Road, Near Arya Kanya Inter College
Kotdwara-246149 (Garhwal) Uttarakhand, India
Phone: 9809050905
Email: samerahgroupofcompanies@gmail.com
Time: Mon - Sat (10:00 - 18:00)
Customer Support: You can reach our customer support team to address any of your queries or complaints samerahgroupofcompanies@gmail.com
10. Queries
If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at samerahgroupofcompanies@gmail.com.