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What are the delivery charges?

No Delivery Charges


Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Seller do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

Seller generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The Seller offering the product

  • Product's availability with the Seller

  • The destination to which you want the order shipped to and location of the Seller.


Are there any hidden costs (sales tax, octroi etc) on items sold by Samerah Group of Companies?

There are NO hidden charges when you make a purchase on Samerah Clinic. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for seller of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location

  • Legal restrictions, if any, in shipping particular products to your location

  • The availability of reliable courier partners in your location

At times Seller prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

For items listed as "In Stock", Seller will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.


The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 15th May, June 3rd week)

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.


Sometimes, items have to be sourced by Seller from India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print'

This product is not available because it is no longer being published and has been permanently discontinued.

Return & Exchange Policy

Return Policy

What is the time period for return of orders

Ayurvedic Kit & Healthcare Products Orders

We have product specific return policy. The return window ranges from 0-7 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.

Which Products are not eligible for Returns?

Products Not Eligible for Return- As per terms offered on the Platform, the products shall not be eligible for a return under the following circumstances-

If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent

If it is mentioned on the product detail page that the product is non-returnable

How to Return?

You can raise a return request within the time frame mentioned above by following this simple steps on the Platform-

You can place a request for return of any product by send whatsapp  message or calling  the customer support at 98-0905-0905.

Replacements will be shipped after the original item has been received in the office, subjected to the following conditions:

a.    The item(s) should be unused, unsoiled and unwashed.

b.    The packing should have the original tags in place.

c.     They should be returned within 15 days from the dispatch date.

Any returned item received by us that does not meet the above-mentioned conditions will neither be accepted nor the amount will be reimbursed in this case.

We update our customers through emails once we initiate the refund procedure. always have a check on your mail and kindly wait for the process to complete.


Refund Policy

When can I expect the amount to be refunded?

It is customer’s responsibility to send back the purchased goods back to our address without its loss/damage/destruction. After receiving the purchased goods back at our office. we will check it and if satisfied client’s money will be reimbursed

Method of Payment- NEFT/ Online refund

Refund Timeframe- 7-10 business days subject to the bank turn around time and RBI Guidelines.

     For queries: write to us  or call 98-0905-0905

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